Troubleshooting
The failure modes worth knowing, and what the workspace shows when each one happens.
My trader says "Not routed"
The card is powered on but the engine has no link for it. Quanify retries the repair automatically. If it persists, toggle the trader off and on (that rewrites the routing from scratch) and check the account is still online in Connections.
My trader says "Still routed"
You powered it off but the engine still holds the link, so that account could still fill. Quanify clears it automatically and the label goes away once the engine confirms. It is shown rather than hidden precisely because the account is still live until it clears.
A connected account is missing from the Add Trader list
The picker refreshes from the engine every time you open it, so closing and reopening the dialog is the fix. If it is still missing, confirm the account appears in Connections; if it is absent there too, the broker connection itself is the problem.
My alert fired but nothing traded
Read the webhook's response first. TradingView shows it in the alert log.
- 403 strategy disabled: the strategy is powered off. Power it on in the Strategy Library.
- 4xx with a reason: the payload was refused. The body names the field: a missing
market_position, an action that does not match it, a size that is not a whole number. - ok with eligible_accounts 0: the signal was accepted but no enabled, linked account was there to take it. Work down the list: is a trader pointed at the account, is that account powered on, does the card read Armed, is the account muted (and by what), is the broker session live.
- ok with queued 0 and skipped above 0: an account was eligible but the engine declined for it: a double entry with 2+ entries off, a reversal while a prior order was still in flight, an exit on an account that was already flat.
A signal that reaches Quanify and routes nowhere is answered with a success; that keeps TradingView from throttling your alerts. So the response body, not the status code, is where you look.
The top bar says the engine is unreachable
New signals will not route and copy mirroring is paused until it is back. Positions you already hold are untouched, at your broker, and you can still close them there. The status board tracks the same heartbeat.
Copy Trader is on and my strategies stopped
That is the interlock working. While Copy Trader is on, the leader and its enabled followers are muted for strategy signals so one account cannot take both a strategy order and a mirrored one. Power Copy Trader off and your traders resume exactly as they were.
An order was a different size than the signal asked for
A fixed contract size on the strategy replaces whatever quantity the signal carried, so a signal for eight lands as your fixed number every time. Then the account's multiplier is applied, and it multiplies, so a signal for two on a 3× account is six by design. If the alert carries market_position_size, the order is the difference between that target and what the account already holds, which is why a partial exit sends less than the alert's contracts.
One account trades and the others do not
Work down in this order. Is the account enabled on the trader: every account you attach lands disabled, and enabling is a separate action from powering the trader on. Is it muted, and if so by what: a mute you set by hand is never cleared by the product, a Copy Trader mute is released when you power Copy Trader off, and an administrator timeout is lifted by an administrator. Is its broker session live. Does it already hold the position the signal would add to, with 2+ entries off.
A follower did not mirror a fill
Check the follower's own switch in the Cockpit, then the group's Power On, then whether the follower's connection shows a live broker session. A follower that was switched off when the leader filled does not catch up later; mirroring is of fills as they happen.
Open P&L is yellow
The live quote feed is reconnecting. The figure is holding at the last price it delivered and the tooltip says how old it is. It clears on its own; nothing about your positions has changed.
Something changed and I do not know who changed it
Routing lives in the engine, not in your browser, and every power toggle writes the engine first. If the workspace and the engine ever disagree about what is armed, the engine is the one placing orders: refresh, and what you see is re-read from it rather than from a cached copy in the tab.
Still stuck
The Help tab has the Discord invite, which is where the team answers, and linking your Discord in Settings puts you in the server with your member role.