Help

Quanify help: setup and troubleshooting

Most questions are either how to set something up or why nothing happened. Both are below, and the documentation covers every feature in more depth.

Start now Read the docs

Find the right guide

Every topic links to its page in the documentation.

Quickstart
Six steps from connecting a broker to an armed trader. Read the guide
Connect a broker
Tradovate over OAuth, or a Quanify Paper account. Read the guide
Webhooks and alerts
The alert JSON, the field rules and the responses TradingView logs. Read the guide
Traders and routing
Multipliers, Power and what Armed means. Read the guide
Copy Trader
Leader, followers, multipliers, Mute and Flatten in the Cockpit. Read the guide
Risk controls
Fixed contract size, Allow 2+ entries and the stale-fill guard. Read the guide
Plans and billing
What each plan includes and how strategy picks work. Read the guide
Troubleshooting
Not routed, Still routed, and alerts that fired without a trade. Read the guide

Set up Quanify in five steps

None of them places an order until you power a trader on.

  1. 01

    Connect Tradovate

    In Connections, press Add Account and sign in to Tradovate. Every sub-account under that login appears as its own row.

  2. 02

    Pick a strategy

    Create your own in Strategy Library to get a webhook URL, or add one Quanify publishes.

  3. 03

    Build a trader

    In Manager, press Add Trader, tick the sub-accounts it may trade and set a whole-number multiplier for each.

  4. 04

    Power it on

    New accounts land disabled. The card reads Armed only once the engine confirms every link.

  5. 05

    Fire a signal

    The webhook response in TradingView's alert log says what happened. Fills show in your workspace with a chime and a toast.

Why a signal fired but no order appeared

Check in this order, roughly most to least common. The webhook response body names the reason; see troubleshooting.

The account is off
New accounts on a trader start disabled. Check the card reads Armed.
The account is muted
A muted account refuses every signal. The reason shows on the row.
Copy Trader is on
The leader and its enabled followers are muted for strategy signals while it runs.
Double entries are off
A signal adding to a same-direction position is refused. Exits and reversals still go.
The strategy is powered off
The webhook answers 403. Power it on in Strategy Library.
The alert body is wrong
TradingView sends raw placeholder text when the alert is set up wrong.
Duplicate or stale
Duplicates within 2 seconds are dropped; anything stamped older than 30 seconds is refused.

Test on paper before going live

Connect a Quanify Paper account or a Tradovate demo account and run the same traders and copy group against it. The configuration carries over when you point it at a funded account.

A simulated account usually fills an order whole; a live account often fills it in pieces. Run a strategy in sim for a week first.

Connect a broker

Getting help

Ask in the Quanify Discord, search the documentation, or email [email protected]. Include the account, the strategy and roughly when the signal fired; that is usually enough to find it.

If the engine looks unreachable, the status page tracks the same heartbeat the workspace does.

Questions

Common questions

Short answers to what traders ask first. Anything else, the Help Center has it.

Why does my trader say it is not armed?

The card only reads armed once the engine confirms it holds the routing link for every account you turned on. If one account failed to link, the trader stays unarmed.

Will Quanify close my positions if I cancel or power everything off?

No. Nothing is closed for you: not on cancellation, not on power-off, not when a strategy is deleted. New signals stop routing, and anything open stays at your broker.

Can I move an account between automated and manual?

Yes, at any time. The same broker connection backs both Automation and Copy Trader.

Do I need a VPS or a desktop app?

No. The engine runs on Quanify's servers, so everything keeps running with your machine off.

How do I reach support?

Ask in the Quanify Discord, read the documentation and these help pages, or email [email protected].

Start on a simulated account. Go live when it earns it.

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